Customer Specialist Position

The Customer Specialist (CS) is focused on serving the customer with the contribution to a long lasting relationship and supports the systematic approach of value focused selling for the realisation of the commercial plans. The aim is to control all activities to achieve profit maximisation in the sales territory. The CS is (in close cooperation with the Account Manager) responsible for the development and evaluation of the customer base. The CS is the central contact person to the customer and needs to represent our core value of Customer First completely. The CS is required to reach the above by assisting the customer over phone or other relevant systems, that Genfitt provides. 

Role Overview:  

• Receives and processes customer orders, inquiries and/or complaints covering items, products or services ordered. 
• Maintains an ongoing relationship with customers and sales staff. 
• Uses knowledge of products and services, product availability, sales territories, and individual customers to provide a key communications link to the customer to deliver an excellent customer experience. 
• Typically requires analysis, judgement, and sensitivity to customer needs and demonstration of high-level product and process knowledge as well as service skills. 

Competencies:  

Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight. 

Drives Results - Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks. 

Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations. 

Education and Experience:  
-Minimum Leaving Certificate Qualification required. 
-Third Level Qualification desirable. 
-At least one year Customer Service experience required. 
-Knowledge of the agricultural sector a distinct advantage. 

How to Apply
• To apply, please send your Cover Letter & Curriculum Vitae to Louise at louise.reilly@kramp.com
• All applications treated with strict confidence